Thanks for the info and hanging in there to solve this problem. Your info helped correct the problem. Bravo!!!! I jumped up and down and yelled for joy. Thanks for the info.

I had a Bremshey Trail threadmill that's been in use for less than 2 years, and everything on the threadmill has been replaced expect the frame! The motor died after a 1 hour jog. The console was replaced after three weeks of use when it found the heart rate monitor didn't work. A junk piece of German engineering!

But I can live with this, if only the Service department can get their act together. They don't answer service calls, don't return calls, and the current call I have has been open more than 8 weeks! I'm thinking of reporting this outfit to the BBB and consumer journalist at the Toronto Star.

I will never buy anything from Fitness Source again. Good riddance.

Just wanted directions to the store. I was told 401 & Kipling. I asked if that was north of the 401 and was told she didn't know she doesn't drive. I was told to google it. Bad service.

• By:

  BLADE44

  review of your review
  

  With the invention of the internet who doesnt look at directions before going to a store, honestly. You cant blame a company for your own ignorance. I have shopped at fitness depot etobicoke for years and they have always been able to help me with all my fitness needs. I have also made trips to other retailers other than depot. If you want bad service i suggest checking out some of the other fitness places. Employees that have no idea what they are selling and have no experience with any product in their line up. Barely touched a weight in their life, and cant even tell you any information without looking at a printout off their website.

bought the bodycraft elite home gym, the decorative panels were for another machine. When I called they said they,d look into it. Turns out the company has pulled out of north america and I cannot get these panels. The store offered me fifty dollars back saying these are worth 28 dollars. Surely not to you and me, more likely quite a bit more at the store. That's all they would do. "nothing else I can do". I then called into cornwall(northern lights) who took my info and said they'd get back to me, one week ago, but haven't. So I guess if they cant get these panels, then they cant get any parts. I bought this machine based on a lifetime warranty, so basically there is no warranty and the store said well what could go wrong with it. Not that it comes with no warranty. I paid two thousand three hundred pkus three hundred for setup, but have no warranty. So I bought the edsel of machines since there are no way of getting parts for it. Still they haven,t gotten back with an answer. They cant back up there products, so I would look for another fitness supplier to make your purchase. I will review again to update this story

some of the sales guys are clearly taking too much juice. They try to control but its evident that they are on the edge.
The owners are nice but the guy on the floor should be kept in a cage.

Every time I have been in the store, the service and the knowledge of the staff has been amazing. They know their stuff and are very accommodating to my needs.

Purchased a BH T10 Treadmill from these guys and I am extremely Happy! The staff was knowledgeable and courteous, would highly recommend The Treadmill Factory for their professionalism and excellent service.

I recently purchased a treadmill from Boomerang Home Fitness on Tomken Road. The staff was very knowledgeable and helpful. They helped me pick out exaclty what I needed, and I am very satisfied with my purchase. I would highly recommend visiting this location if you are searching for exercise equipment.

these guys are awesome, great prices, great service!